Privacy policy
Your personal data privacy is one of the main concerns of Voltus Media SRL, located in Cluj-Napoca, Romania, as a data operator.
This document aims to inform you about the processing of your personal data in the context of using the website https://voltusgraphics.com, which we will refer to as the "website" hereafter.
Table of contents:
Categories of processed personal data
Purposes and grounds of processing
Duration of processing your data
Disclosure of personal data
Transfer of personal data
Your rights
Minors' privacy
Changes to the privacy policy
Categories of processed personal data
A. If you are a customer of the website, your personal data that may be processed include:
Name and surname
Phone number
Email address
Billing address
Delivery address
Information about how you use the website (e.g., behavior/preferences/habits within the domain)
Any other categories of data that you provide directly when creating a user account, placing an order through the website, or in any other way that results from using the website.
If you use your Facebook or Google account to create a user account on the website, the following public profile data displayed by these applications will be processed: username, email address.
If you choose to create a user account only before completing an order for a product available on the website, your email address will be requested, which will automatically create an account.
If you do not complete the order, your email address and the other provided data will not be stored by Voltus Graphics, and the created account will be automatically deleted.
B. If you are a visitor to the website, your personal data that may be processed include:
Directly provided data when using the website, such as the data you provide in the contact/questions/complaints section, to the extent that you contact us this way
Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed, complete URLs, click sequence to, through and from our website, viewed/searched information or products, duration of visits to specific pages, information about page interaction (e.g., scrolling, clicks, mouse-overs), data about user behavior.
Purposes and grounds of processing
A. If you are a customer of the website, your personal data is processed for the following purposes:
To carry out the contractual relationship between you and Voltus Graphics, respectively to take, validate, dispatch and invoice the order placed on the website, inform you about the status of the order, organize the return of ordered products, etc.
Grounds: The processing of your data for this purpose is based on the contract concluded between you and Voltus Graphics, defined within the Terms and Conditions [Insert TOC Link] Providing your personal data is necessary to perform this contract. Refusal to provide data may result in the inability to carry out contractual relationships between you and Voltus Graphics.
To fulfill legal obligations that arise in the context of services provided through the website, including tax and archiving obligations.
Grounds: Processing your data for this purpose is necessary based on legal obligations. Providing your personal data for this purpose is necessary. Refusal to provide data may result in the inability to fulfill legal obligations and therefore the inability to provide you with services through the website.
For marketing activities, such as sending newsletters, information on promotions, products, services, etc.
Grounds: Processing your data for this purpose is based on your consent, which is obtained when you provide your data for this purpose. Providing your personal data is voluntary, and you may refuse to provide data or withdraw your consent at any time without affecting the legality of processing based on consent before its withdrawal.
If you are a website visitor, Voltus Graphics processes your personal data as follows:
For marketing activities, specifically for sending commercial communications about products and services offered by Voltus Graphics, through the website, via distance communication means (email, SMS). Basis: Processing of your data for this purpose is based on your consent, if you choose to provide it.
You can express your consent for the processing of data for this purpose by completing and checking the corresponding box in the newsletter subscription form available on the website.
To unsubscribe from receiving such commercial communications, you can use the option at the end of each email/SMS containing commercial communications.
Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will have no negative consequences for you.
For resolving complaints, inquiries, and to monitor traffic and improve your experience on the site. Basis: Processing of your data for this purpose is based on the legitimate interest of Voltus Graphics to ensure the correct functioning of the site and to continuously improve the experience of site visitors, including by addressing various comments, questions or complaints.
Providing your data for this purpose is voluntary. Refusal to provide your data for this purpose will have no negative consequences for you.
Duration for which we process your data
We will process your personal data only for as long as necessary to achieve the processing purposes mentioned above.
In case you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with legal obligations (for example, for financial and accounting documents for which the retention period prescribed by law is 10 years from the end of the financial year in which they were drawn up).
If you are a customer and choose to delete your user account by clicking the "delete account" button in the "my account information" section, we will interpret this action as your choice to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the website.
In this regard, if you choose to delete your user account, we will no longer send you emails and/or SMS messages of this kind.
However, we would like to inform you that deleting your account will not automatically result in the deletion of your personal data.
If you wish to stop the processing of your personal data or if you want your data to be deleted, you can exercise your rights detailed in point 6 below.
If you request to delete your account, but there is at least one active order on that account, the request to delete the account can only be registered after the delivery of the products and the completion of the last active order.
If you withdraw your consent for processing your data for marketing purposes, the processing of your personal data for this purpose will cease, without affecting the processing carried out on the basis of your consent expressed before its withdrawal.
Disclosure of personal data
We do not rent/sell your personal data to third parties.
In addition to the operator, in certain situations, data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, named, if necessary, as persons authorized by the Operator.
They are contractually obligated to maintain the confidentiality of the data and use it exclusively for the purpose for which it was provided.
We may also disclose your personal data to central/local public authorities in the following exemplary cases:
for the administration of the website
in situations where such communication is necessary for the attribution of prizes or other benefits to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by through the website;
for the maintenance, personalization and improvement of the website and the services carried out through it
for data analysis, testing and research, monitoring usage and activity trends, developing safety features and user authentication
for sending marketing communications, within the limits provided by law
when the disclosure of personal data is required by law, etc.
Transfer of personal data
Personal data provided to Voltus Graphics may be transferred outside Romania, but only to states within the European Union.
Your rights
In accordance with the legislation on the processing of personal data, as data subjects, you have the following rights:
the right to information - the right to receive details regarding the processing activities carried out by Voltus Graphics, as described in this document;
the right of access to data - the right to obtain confirmation from Voltus Graphics regarding the processing of personal data, as well as details regarding the processing activities such as the way data is processed, the purpose for which the processing is carried out, the recipients or categories of recipients of the data, etc.;
the right to rectification - the right to obtain without undue delay the rectification by Voltus Graphics of inaccurate/unjustified personal data, as well as the completion of incomplete data;
the right to erasure of data, without undue delay ("right to be forgotten") - certain conditions apply; it is possible that, following a request for data erasure, Voltus Graphics may anonymize this data (thus removing its personal character) and continue to process it for statistical purposes in these conditions;
the right to restriction of processing, under certain conditions;
the right to data portability - the right to receive personal data in a structured, commonly used and machine-readable format, as well as the right for this data to be transmitted by Voltus Graphics to another data controller, to the extent that the conditions provided by law are met;
the right to object
with regard to processing activities, it can be exercised by submitting a request as indicated below;
at any time, for reasons related to the specific situation in which the data subject is located, that the data relating to them be processed on the basis of Voltus Graphics's legitimate interest or on the basis of public interest, with the exception of cases where they can demonstrate that they have legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is the establishment, exercise or defense of a right in court;
at any time, free of charge and without justification, that the data relating to them be processed for direct marketing purposes.
the right not to be subject to an individual automated decision - the right not to be subject to a decision based solely on automated processing activities, including profiling, which produces legal effects concerning the data subject or similarly affects them to a significant extent;
the right to address the National Authority for the Supervision of Personal Data Processing or the competent courts, to the extent that you consider it necessary.
For any additional questions regarding the processing of personal data and to exercise the rights mentioned above, please contact us at the email address: [email protected].
7. Minors' Privacy
We do not knowingly contact or collect information from individuals under the age of 18. The website is not intended to solicit any kind of information from individuals under the age of 18.
If we accidentally obtain such information and are made aware of it, we will obtain proper parental consent to use the information, or if not possible, we will delete the information from our servers.
If you become aware of any information regarding individuals under the age of 18, please contact us via email at
Changes to Privacy Policy
We reserve the right to modify this privacy policy. In the event of major changes in the future, you will be notified via email (if possible) or through a specific message displayed on the site.
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Last updated 19-03-2023